We accept returns of any product within 14 days, in any condition. Refunds and return shipping costs vary depending on the circumstances.
If the return is made because the customer has changed their mind, return shipping is the responsibility of the customer. A full refund is issued for returned goods, provided the boxes have not been opened. Otherwise, a partial refund will be assessed on a case-by-case basis.
If the return is made because the merchandise is defective, or due to a logistical error on our part, return shipping is our responsibility. A full refund is issued for returned goods, even if the boxes have been opened.
If the return is made because the customer mistakenly chose the wrong product, return shipping is the responsibility of the customer, but we reserve the right to make exceptions for first-time purchases by new customers. A full refund is issued for returned goods, provided the boxes have not been opened. Otherwise, a partial refund will be assessed on a case-by-case basis.
The cost for return, when borne by the customer, is CHF 9.-
This information is a quick summary of our terms of service.
