Refund policy

Return Policy

We accept returns of any product within 30 days of delivery, in any condition. Refunds and return shipping costs vary depending on the circumstances.

1. Returns due to customer change of mind

If the return is made because the customer has changed their mind, return shipping is at the customer's expense. A full refund of the returned merchandise is issued if the boxes have not been opened. Otherwise, a partial refund is assessed on a case-by-case basis.

2. Returns for defective merchandise or logistical errors

If the return is made because the merchandise is defective or due to a logistical error on our part, return shipping is at our expense. A full refund of the returned merchandise is issued, even if the boxes have been opened.

3. Returns for products selected by mistake

If the return is made because the customer selected the wrong product by mistake, return shipping is at the customer's expense, though we reserve the right to make exceptions for first-time purchases by new customers. A full refund of the returned merchandise is issued if the boxes have not been opened. Otherwise, a partial refund is assessed on a case-by-case basis.

4. Return costs

The cost for a return, when at the customer's expense, is CHF 9.–

5. Refunds and procedure

Refunds are processed within 14 days of receipt of the return, using the same payment method used for the order. To return a product, please write to support@napolicaffe.ch indicating your order number. These conditions supplement our General Terms and Conditions (Art. 9).