Customer Service

Do you have a question about a product, an order, or a shipment? We are here to help: we respond 7 days a week, and you will always be answered by a person, not an automated bot.

Write to us now

Message us on WhatsApp — we respond 7/7

Prefer email? Write to us at federico@napolicaffe.ch (response times may be slightly longer).

In-store pickup

You can pick up your order directly at our warehouse in Lamone:

Via Industria 1, building 2 — Lamone (Ticino)
Pickup hours: Monday to Thursday from 14:00 to 17:00, Friday from 15:00 to 17:00.

We recommend waiting for the order confirmation email before coming to pick it up.

Returns, refunds, and shipping

For returns and refunds, please consult the Returns and Refunds page.
For delivery times and costs, please consult the Shipping page.

Do you have another question?

Fill out the form below and we will get back to you as soon as possible.