Customer Service

Do you have a question about a product, an order, or a shipment? We are here to help: we respond 7 days a week. To be faster, we use artificial intelligence tools to help prepare our responses, but every answer is checked by a person, and you can always ask to speak with us directly.

Write to us now

Message us on WhatsApp — we respond 7/7

Do you prefer email? Write to us at federico@napolicaffe.ch (response times may be a bit longer).

In-store pickup

You can pick up your order directly at our warehouse in Lamone:

Via Industria 1, building 2 — Lamone (Ticino)
Pickup hours: Monday to Thursday from 2:00 PM to 5:00 PM, Friday from 3:00 PM to 5:00 PM.

We recommend waiting for the order confirmation email before coming to pick it up.

Returns, refunds, and shipping

For returns and refunds, please consult the Returns and Refunds page.
For delivery times and costs, please consult the Shipping page.

Do you have another question?

Fill out the form below and we will get back to you as soon as possible.